Farm Credit of South Florida - Customer Care Survey

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Farm Credit of South Florida, ACA

CUSTOMER CARE SURVEY

Name:
Phone Number:
Company Name:
Email Address:
Website:

What 3 words would you use to describe quality?
What is the most important product or service that we can provide you with?
Will you recommend Farm Credit to others?
Yes Maybe No
Were your phone calls and written/faxed/e-mailed correspondence handled in a timely and professional manner?
Yes Sometimes No
Were the terms and conditions of your loan explained thoroughly and clearly to you?
Yes Somewhat No
If you comparison shopped, how do we compare with other financial institutions regarding types of loan products offered and terms?
Very Competitive Somewhat Competitive Not Competitive
Please rate the particular employee(s) you have had contact with, in terms of friendly, competitive service?

Loan Officer
Excellent Good Average Fair Poor

Office Assistant
Excellent Good Average Fair Poor

Appraiser
Excellent Good Average Fair Poor

Receptionist
Excellent Good Average Fair Poor

Crop Insurance Representative
Excellent Good Average Fair Poor

Crop Insurance Representative
Excellent Good Average Fair Poor

Leasing Representative
Excellent Good Average Fair Poor
Which Farm Credit branch location processed your loan?
Vero Beach Homestead Royal Palm Beach Okeechobee
If a member of the Farm Credit staff has been especially helpful or unhelpful, please let us know.
What banking products, presently unavailable at Farm Credit, would you like to see us offer in the future?
Please share comments/suggestions/observations/recommendations regarding your experience with Farm Credit of South Florida.
How did you learn about Farm Credit?
(Please check all that apply)
Magazine/Newspaper Ad Tradeshow Family Member/Friend Busines Associate
Industry/Busines Event Postal Mail Other

If you would like to share details of who told you about Farm Credit, or which publication or event you met us through, please do so in the box below. We like to thank and help those who help us!
How are we doing?
(Please check the most appropriate description)

Exterior Building/Grounds Appearance
Excellent Good Fair Poor

Interior Office Appearance
Excellent Good Fair Poor

Personnel Appearance
Excellent Good Fair Poor

Phone Greeting/On Hold
Excellent Good Fair Poor

Availability of Personnel
Excellent Good Fair Poor

Welcoming/Personal Attention
Excellent Good Fair Poor

Knowledge of Products & Services
Excellent Good Fair Poor

Explanation of Products & Services
Excellent Good Fair Poor

Accuracy of Billing Statements/Invoices
Excellent Good Fair Poor

Confidentiality
Excellent Good Fair Poor

Honesty & Sincerity
Excellent Good Fair Poor

Comments
How are our products?
(Please check the most appropriate description)

Types of Loans & Services Offered
Excellent Good Fair Poor

Variety of Interest Rate Options
Excellent Good Fair Poor

Terms of Available Loans
Excellent Good Fair Poor

Crop Insurance
Excellent Good Fair Poor

Leasing Products
Excellent Good Fair Poor

Home Mortgage Products
Excellent Good Fair Poor

Comments
How Does Farm Credit compare to other lenders?
(Please check the most appropriate description)

Competitive Interest Rates
Excellent Good Fair Poor

Loan Terms
Excellent Good Fair Poor

Loan Fees
Excellent Good Fair Poor

Application Process
Excellent Good Fair Poor

Flexibility/Adaptability
Excellent Good Fair Poor

Knowledge of Industry/Products
Excellent Good Fair Poor

Patronage Refunds
Excellent Good Fair Poor

Comments

I would be interested in having my business featured in an upcoming Leader publication.

I would be interested in receiving information about Crop Insurance.

I would be interested in receiving information about Leasing Programs.

I would be interested in receiving information about a Home Mortgage.

I would be interested in free advertising to other FCSF member-borrowers.

Farm Credit of South Florida, ACA
P. O. Box 213069, Royal Palm Beach, FL 33421
Phone: (800) 432-4156
Contact Us